Customer service representative(CSR)

Large international company, supplier with a focus on styrene monomer, polystyrene, ABS Standard and styrenic specialties, is required customer service representative.

Responsibilities

Customer care of the regional customer base

Backup office function within the team

ü Holiday back-up

ü Sick-leave back-up

Price maintenance (in CSR role):

ü Guarantee price accuracy

Successful order tracking and monitoring (support throughout the complete OTC process)

ü Daily check of order tracking reports

ü Preparing and processing of Additional Agreements, Addendi, etc.

ü Providing all required shipping documentation in time.

Support in the demand planning process

ü exchange information internally between CSRs, Account Managers and Logistics if appropriate

ü check regional allocation and check if swaps may be needed before approaching a planner

ü daily check of orders not being approved by ATP check (make use of reports)

Manage receivables and credit limits for dedicated customer base following the internal rules provided

ü Daily credit block monitoring

ü Removal of credit blocks if appropriate in cooperation with the respective Credit Risk Manager

ü Check customer account situation: overdue items

ü Check if credit limit is exceeded

ü Communicate with Account Manager to align information and the start credit limit increase process if appropriate through them

Support and take full responsibility for own customers in the complaint handling process to ensure a fast and customer friendly approach

ü Enter logistics, service or product relevant NCMs reported by the customer in the defined timeline

ü Support interfaces during NCM process if needed

ü Support closing of NCM through our Complaint coordinator

ü Settlement of customer complaints

Follow business rules to contribute to the entrepreneurial responsibility within the organization

ü Securitization program: cancellation, credit and debit note approval process to follow

ü Follow DOA if appropriate

As CSR you serve all customers of 3 account managers in Russia and you serve 40-50 customers.

Requirements

Commercial education, Apprenticeship with a commercial background

Languages: fluent in Russian and English

3-5 years of professional experience in Customer Service

Experience in use of standard Microsoft Office applications

Profound knowledge in use of SAP applications

Broad experience in OTC processes

Ability to create commercial analysis

Entrepreneurial understanding

Terms

Schedule: 5/2

TK design

Salaries from 100.000r net

Function: m. Tretyakovskaya/Novokuznetskay

hr1@mainstaff.ru